Returns & exchanges

<p> <strong> Returns </strong> <br> You are welcome to return your order to us within 2 weeks, provided that it is undamaged and completely in its original packaging. You bear the costs of the return yourself. <br> Use the address below to cancel: </p> <p> Present Stories GbR <br> Saalburgstraße 3A <br> 12099 Berlin </p> <p> As soon as we have received and checked the package, we will refund your purchase amount. If you want to exchange a product for another or if you want to complain about a fault, please see the right of withdrawal. <br> <br> <strong> Exchange </strong> <br> If you want to exchange a product you have ordered for a different size or want to exchange color, you can return your order within 14 days of receiving your order (in accordance with the deadlines defined in our terms and conditions). To process an exchange after exercising the right of withdrawal, we ask you for the following: </p> <p> 1.) Please send us an email to: <a href = "hello@presentstories.com" target = "_ blank" title = "hello@presentstories.com" rel = "noopener noreferrer"> hello@presentstories.com </a>. We will then send you a DHL return label. Exception: Unfortunately, we cannot issue a DHL label for customers who live outside Germany. <br> 2.) Please make sure that the goods are unused and unwashed. The product must be packed in the original packaging (this only applies in the event of a timely cancellation), and the original shipping packaging or similarly damage-proof packaging should be used so that the original packaging of the product is not damaged. All parts belonging to the product must be included. <br> 3.) Please also include a note with the desired product in the package. <br> 4.) The package can then be returned to any post office. As soon as we have received and checked the package, we will send you the product in the desired size or color. </p> <p> </p> <p> </p> <p> </p>